Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works. After testing the casino thoroughly, I have compiled a no-nonsense manual covering everything from sign-up to cashing out. Leovegas serves as the entry point, but the strategies below apply regardless of where you register.
Getting Ready
Before you begin, ensure you have the following ready. This will speed up registration and avoid common verification delays.
- A valid email address that you check regularly. The casino sends confirmation links and withdrawal updates there.
- A government-issued ID (passport, driver’s license, or national ID card). You will need it for KYC verification before your first withdrawal.
- A proof of address document (utility bill, bank statement, or similar) dated within the last three months.
- A deposit method that works in your country. Common options include Visa, Mastercard, Skrill, Neteller, Trustly, and bank transfers. Check the cashier page for your local options.
- A stable internet connection. The platform works well on mobile browsers, so no app download is required — just add the page to your home screen for a PWA-like experience.
- Any bonus code if you plan to claim a welcome offer. Codes are often displayed on the promotions page or sent via email.
Registration
- Click the Sign Up button, usually located in the top-right corner. A registration form will appear.
- Enter your email address, create a strong password (at least 8 characters with a mix of letters, numbers, and symbols), and select your preferred currency.
- Fill in your personal details: first name, last name, date of birth, and residential address. Make sure they match your ID exactly.
- Choose your country and enter your mobile phone number. This may be used for 2FA later.
- Read the terms and conditions and tick the checkbox to confirm you are over 18 and agree to the casino’s rules.
- Complete any CAPTCHA or additional security check. Submit the form.
- Check your email for a verification link. Click it within 24 hours to activate your account.
Once logged in, you can optionally set up two-factor authentication (2FA) from the security settings. This adds an extra layer of protection.
Bonus Mathematics
Understanding the math behind welcome bonuses helps you make informed decisions. Let’s walk through a typical 100% match bonus up to €500 with a 35x wagering requirement on the bonus amount.
Example deposit: You deposit €100 and receive a €100 bonus. Your total balance becomes €200. The wagering requirement is 35 × €100 = €3,500. You must place bets totaling €3,500 before you can withdraw any winnings from the bonus.
If you deposit the maximum eligible amount of €500, you get a €500 bonus. The wagering requirement becomes 35 × €500 = €17,500. Your total playthrough is €17,500.
Now factor in the house edge. Suppose you play a slot with a 96% RTP (return to player). Expected loss over €17,500 wagered = €17,500 × (1 – 0.96) = €700. Since your starting cash is €1,000 (€500 deposit + €500 bonus), the expected remaining balance after wagering is €1,000 – €700 = €300. That is the expected value (EV) of this bonus. In reality, variance can make it higher or lower.
Some games contribute less to wagering: slots usually count 100%, table games might only count 10-20%. If you play blackjack, you would need to wager far more to clear the bonus, making it less valuable.
Always check the maximum bet allowed while wagering (often €5 per spin) and the time limit (usually 30 days).
Security Overview
This casino uses 256-bit SSL encryption to protect all data transmitted between your browser and its servers. Your financial information is never stored in plain text. The platform holds a license from the Malta Gaming Authority (MGA), which imposes strict requirements on fund segregation and player protection. Additionally, a Curacao license covers players from jurisdictions where MGA is not primary. Important: if you play under a Curacao license, note that winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence. Always check your local tax laws.
Two-factor authentication is available and strongly recommended. To enable it, go to your account settings, select security, and scan the QR code with an authenticator app. You will then need a one-time code each time you log in from a new device.
The responsible gambling tools include deposit limits, session time reminders, reality checks, and self-exclusion. You can set these from the responsible gaming section at any time.
Financial Operations
Deposits are instant for most methods: e-wallets (Skrill, Neteller), credit/debit cards, and instant bank transfers like Trustly. The minimum deposit is usually €10 or equivalent. Withdrawals take longer. E-wallets are processed within 24 hours, card payments take 2–5 business days, and bank transfers can take 3–7 business days. The casino typically processes withdrawal requests within 24 hours after account verification is complete.
Important: You must verify your account before your first withdrawal. This means uploading your ID and proof of address via the secure upload portal. Verification usually takes less than 24 hours, but it can extend to 48 hours during peak times.
Insider Advice
Deposit speed and withdrawal speed differ significantly. Use the table below to plan your transactions.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours |
| Credit/Debit Cards (Visa, Mastercard) | Instant | 2–5 business days |
| Bank Transfer | Instant (Trustly) or 1–2 days | 3–7 business days |
| Cryptocurrencies (if offered) | Instant (once confirmed) | Up to 12 hours |
Tip: For fastest access to funds, always use an e-wallet for both deposit and withdrawal.
Support Guide
Here are five common scenarios and how the support team handles them:
- Forgotten password: Click “Forgot Password” on the login page. Enter your email and follow the reset link. If the email does not arrive within 5 minutes, check your spam folder or contact live chat to have the reset email resent.
- Deposit not credited: First, refresh your account balance after 5 minutes. If still missing, check your bank statement to confirm the transaction went through. Then contact support via live chat with the transaction ID and amount. They will trace it within 15 minutes.
- Withdrawal pending for too long: If your withdrawal status says “Pending” for more than 48 hours after verification, contact support. They will check if additional documents are needed or if there is a technical delay.
- Self-exclusion: To exclude yourself from gambling, go to the responsible gaming section and select the self-exclusion option. You can choose a period (e.g., 6 months, 1 year, or permanent). For immediate action, you can also call the support number provided on the site.
- Account verification stuck: If your documents were rejected or not processed after 48 hours, request a manual review via email. Attach clear scans of your ID and address proof. Support will confirm acceptance within a day.
For less urgent queries, the email support team responds within 24 hours. Live chat is available 24/7 and is the fastest route.
A short video walkthrough of the verification process is available for visual learners:
FAQ
How do I change my password?
Go to account settings, select security, then choose “Change Password”. Enter your current password and the new one. Confirm and save.
What is the minimum deposit amount?
The minimum deposit is €10 for most methods, though some e-wallets may have a lower limit of €5.
Can I set deposit limits?
Yes, daily, weekly, or monthly deposit limits can be set from the responsible gaming section. Changes are effective immediately but increasing a limit takes 24 hours to apply.
How long does a withdrawal take to my bank account?
Bank transfer withdrawals typically take 3–7 business days after processing. E-wallets are faster, usually within 24 hours.
Is there a mobile app?
The casino does not have a dedicated app in app stores, but the website is fully mobile-optimized. You can install it as a progressive web app (PWA) — launch from your browser and add to home screen.
What games qualify for wagering the welcome bonus?
Most slots contribute 100% towards wagering, while table games and live dealer games contribute only 10–20%. Check the bonus terms for the full list.
Why was my withdrawal rejected?
Common reasons include incomplete verification, exceeding the maximum withdrawal limit, or playing with a bonus that hasn’t been wagered fully. Contact support for the specific reason.
Do I have to pay tax on my winnings?
If you play under the Curacao license, winnings may be subject to local income tax in your country of residence. Under the MGA license, winnings are generally tax-free for EU players, but always consult a local accountant.
How do I permanently close my account?
Contact support via live chat or email and request account closure. You may need to verify your identity again. If you have a pending withdrawal, wait for it to be processed first.